FAQ

• All MME subscribers, i.e. those who have signed the package subscription contract.

• The lump-sum payment system is governed by a regulation adopted by the INAMI in 1982.
  This is a lump sum per subscriber. Under a contract signed between you, your mutual insurance company and us, the medical center.
  Every month, the mutual insurance company pays the medical center a fixed sum per subscriber. This fixed sum is used to cover your medical, nursing and physiotherapy care. It means that together we can take charge of your health.
  This amount is independent of the number of contacts between you and the Maison Médicale (whether you have come to the MME for treatment or not). The lump sum is a system of solidarity between beneficiaries, but also a system that makes healthcare accessible to all. Whether you're ill or not, your lump-sum payment reaches the medical center, enabling those who are sicker than you to receive treatment, hence the principle of solidarity.

  So you don't pay for every medical consultation, physiotherapy or nursing care, because your mutuelle has done it for you. You pay the medical center via your mutual insurance company and your social security contributions.

  The MME will not reimburse you if you consult a doctor, physiotherapist or nurse outside the MME.

  Your subscription to the MM is a contract between us, you and your mutual insurance company.

  The WM undertakes to :

  • Provide you with general medical, physiotherapy and nursing care
  • Open and/or continue updating your global medical record.
  • Help you take charge of your health in general (screening, vaccinations, etc.).
  • You offer to take part in health promotion activities

  You agree to

  • To be in mutual order
  • Treat yourself exclusively at the medical centre for general medicine, physiotherapy and nursing care.
  • Notify us of any administrative changes concerning you

  Your mutual is committed to

  • Pay a fixed monthly fee to the medical center for general medical, physiotherapy and nursing care.

  What's not included in the package

  • Consultations with specialists and dentists, psychologists, speech therapists, laboratory tests, hospitalizations and medication are not part of the lump-sum system; they must be paid for and are normally reimbursed by your mutual insurance company.

• To register at the Maison Médicale, you must live in Jette and be in good health. Registration is by appointment, to be made at reception.

• A priori no, because you have signed the contract informing your mutual insurance company and us that you are undergoing treatment at the Maison Médicale.
  However, there are exceptions:

  • If you are ill but on vacation or outside the Maison Médicale zone
  • You are ill at the weekend and call on the on-call medical service
  • You have received prior written agreement from a therapist at the medical center to receive treatment outside the center.
    In these exceptional cases, you can return your treatment certificate to the medical center, rather than to your mutual insurance company. They will reimburse you.

  On the other hand, for any consultation with a specialist doctor, dentist, psychologist or speech therapist, you can call on an external service and have it reimbursed by your mutual insurance company.

• At the reception desk of the medical center or by calling 02/424.25.40

• The area is well served by public transport:

STIB lines :

• Streetcars 19, 93, 51(Jette cemetery stop)
• Bus 53, 88

Railroad lines (SNCB) :

• Jette station is 576 m away
• Tour et Taxis train station is 838 m away
• Bockstael station is 868 m away

Metro lines :

• Pannenhuis is 750 m away
• Bockstael is 839 m
• Stuyvenbergh is 923 m away

The services covered by the package and therefore mandatory and not fee-for-service are :

• Doctor
• Nurse
• Physical therapy

The services "offered" by the medical centre are :

• The social worker
• Health promotion activities (in large part)

Paid services and are :

• Dentistry
• Speech therapy
• Psychology.
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I would like to consult a doctor

• During opening hours (8am to 7pm) except Tuesdays (between 8 and 11:30am and between 2pm and 7pm)
• I call reception on 02/424 25 40
• I receive appointments for consultations. Home visits are reserved for patients who are unable to travel for medical reasons.

In emergencies and outside opening hours (evenings from 7pm and all day on weekdays).

• I call the Brussels guard on 02/ 201 22 22
• I pay the doctor and submit the certificate of treatment to the MME for reimbursement of the third-party fee (part covered by the mutual insurance company).

I would like a home visit from a doctor

• I phone reception in the morning from 8am.
• I explain why I'm requesting a visit
• Depending on the situation (doctor's availability, etc.), the carer will give me confirmation of a home visit.
• Home visits are reserved for people who are unable to move about for medical reasons (fever, poor general condition, etc.) and for people with reduced mobility.

I can't come to my appointment, how can I cancel it?
If you are unable to come to an appointment (whether scheduled in advance or on the same day), please let one of our receptionists know so that we can offer it to someone else. Please note that any appointment missed without prior notification will be billed at 5 euros.

I make the request at reception (on site, via the link below or by telephone) and can collect my medication from the pharmacy with my ID card 72 hours later.

• Order request

When requesting a prescription, please give the following information to the receptionist:

• • the name of the drug,
  • dosage (e.g. 10 mg),
  • the drug manufacturer (Mylan, EG, etc.)
  • the number of tablets per box.

• I get in touch with the worker when he's on duty.
• I call the reception desk, which will tell me when I can call in.

• I bring the physiotherapy prescription to reception
• The physiotherapists will contact me to arrange a 1st appointment.
• It is imperative that I call on the MME's physiotherapy service.

• I would like to come to the dispensary
• Walk-in clinics are open from 8am to 9am and from 5pm to 6pm every day except weekends.
• Vaccinations and dressings can only be done at the evening dispensary.
• It is imperative that I call on the MME nursing service.

• I received a prescription from the hospital or my specialist
• I call the reception desk and make sure I have a medical prescription.
• Alternatively, I can request a prescription from my GP, who will arrange for the service to be set up.
• It is imperative that I call on the services of the MME

• I call the reception desk, which will tell me when I can call in.
• The psychologist will contact me to arrange a 1st appointment.
• This service is not included in the package.

• A telephone answering service is available every day of the week from 11:30 am to 12:30 pm. 
• At your request, an appointment will be arranged as soon as possible.

• I go to reception to receive the follow-up request document.
• The speech therapist will contact me to arrange a 1st appointment.
• This service is not included in the package.

• Even if I don't subscribe to MME, I can still go to the dentist.
• This service is not included in the package.
• The fee is payable at the end of the session (bancontact available).
• I make an appointment either by telephone or by going to the MME reception desk.